Unable to log in after LDAP/AD configuration

Document ID : KB000006160
Last Modified Date : 14/02/2018
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Users imported from Active Directory are not able to logon. They get error message that credentials are invalid.

Release Automation Continuous Delivery Edition 6.x

Because you would like users to logon with their User Principal Name (= email address) the CDE settings are often changed to reflect this, yet the Unique user ID should remain mapped to sAMAccountName.





-- Leave the Attributes Mapping as is unless instructed otherwise by CA personnel.

-- Leave the UserDNPattern empty

-- if logon still fails, try to logon with the  sAMAccountName (domain\userid) format


Additional Information:

Also review folliowing discussion: https://communities.ca.com/docs/DOC-231169152  

It contains a pdf that describes the LDAP/AD integration in great detail and other useful information as well.