Unable to log in after LDAP/AD configuration

Document ID : KB000006160
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Users imported from Active Directory are not able to logon. They get error message that credentials are invalid.

Environment:
Release Automation Continuous Delivery Edition 6.x
Cause:

Because you would like users to logon with their User Principal Name (= email address) the CDE settings are often changed to reflect this, yet the Unique user ID should remain mapped to sAMAccountName.

 

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Resolution:

-- Leave the Attributes Mapping as is unless instructed otherwise by CA personnel.

-- Leave the UserDNPattern empty

-- if logon still fails, try to logon with the  sAMAccountName (domain\userid) format

 

Additional Information:

Also review folliowing discussion: https://communities.ca.com/docs/DOC-231169152  

It contains a pdf that describes the LDAP/AD integration in great detail and other useful information as well.