Unable to launch the EEM UI received a 404 Error and Spin.conf file empty.

Document ID : KB000018551
Last Modified Date : 14/02/2018
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The spin.conf files are stored at the following location:

  • Windows: %IGW_LOC%
  • Linux and UNIX: $IGW_LOC

If zero '0' bytes, no data in the file. (Usually caused by a storage problem on hardware)

Stop the iGateway service on both servers

Copy the spin.conf file from a working machine or recover this file from a Backup

Copy the file to the problem server

Restart the iGateway services.