Unable to launch the Desktop Client; Locking is not possible in the directory; Access is denied

Document ID : KB000107610
Last Modified Date : 23/07/2018
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Issue:
When attempting to launch the Desktop Client, the following error is displayed in a pop-up window:

User-added image

NOTE: The Windows path and root folder name may vary depending on where the Desktop Client is installed and the version.
Environment:
Windows
Cause:
This error is seen when the user logged on to the Windows OS is not an Administrator. This is due to a lack of "write" permissions on some of the Desktop Client files.
Resolution:
Grant the OS user, or a group the user belongs to, "write" permissions to the <CAWA_Desktop_Client_install_dir\configuration" folder.

Example:
  • Open the windows File Explorer to the root installation folder of the CA Workload Automation DE Desktop Client.
  • Right-click on the 'configuration' folder and select Properties.
  • Go to the Security tab
  • Click the Edit button to change permissions
  • Add the user or group to the list and select it
  • Tick the "Write" box under the Allow column
User-added image
  • Click the "Apply" button
  • Click "OK" to close

After this, the user will be able to launch the CA Workload Automation DE Desktop Client.