Unable to launch SOI Console from laptop

Document ID : KB000103796
Last Modified Date : 29/06/2018
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The SOI console (oneclick.jnlp) for one SOI environment cannot be launched on a laptop where the SOI Console from another environment can be opened on the same laptop successfully.
SOI 4.2
The default max-heap-size parameter in the oneclick.jnlp file on the not working environment was changed to 2048. Default value is 512.
changed max-heap-size in oneclick.jnlp to from 2048 to 512

<j2se version="1.8.0_0+" href="http://java.sun.com/products/autodl/j2se" initial-heap-size="64m" max-heap-size="512m"/>