Unable to launch policy manager with Access Denied error.

Document ID : KB000046530
Last Modified Date : 14/02/2018
Show Technical Document Details

Issue:

Unable to launch policy manager as the access is denied from creating files to Administrator user data area and the launch fails with below error in the screenshot.

Environment:

All versions of policy manager.

Cause:

Unable to run policy manager on windows system. Install runs fine but on startup it tries to create files (truststore) in Administrator user data area which it doesn't have access to.


Below is the error screenshot

PM.PNG

Resolution:

The easiest way to fix this would be to move the installed .l7tech folder to a location you know you'll have access to (for example c:\temp) and then edit the Layer 7 Policy manager.ini file and add the below to it somewhere near the other -Duser
-Duser.home="c:\temp\.l7tech"