Unable to launch EEM GUI

Document ID : KB000045413
Last Modified Date : 14/02/2018
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Issue:

Unable to access the EEM UI.  During attempts to install EEM the Windows operating system would trigger a reboot of the machine.  It was done after dxserver and igateway were installed but before EEM could be completely installed/configured.

 

Environment:  

EEM 12.51 cr02

windows 2012

 

Cause: 

Unknown.

 

Workaround: 

Unfortunately we were not able to find a root cause but we were able to work around this by running the EEM installer in silent mode.

 

1st create response file 

example:

INSTALLER_UI=SILENT

SHARED_COMPONENTS_PATH=C:\\Program Files\\CA\\SC

EIAM_PATH=C:\\Program Files\\CA\\SC\\EmbeddedEntitlementManager

IGW_PATH=C:\\Program Files\\CA\\SC\\iTechnology

CADIR_PATH=C:\\Program Files\\CA\\Directory

DATA_DSA_PORT=509

DB_SIZE=256

FIPS_ENABLED=true

EIAMADMIN_PASSWORD=password

BACKUP_LOCATION=C:\\Program Files\\CA\\SC\\Backup

 

Open a DOS prompt as "run as administrator" and navigate to the <media>\disk1\instdata\EEM and run

 EEMServer.exe -f <full path and response file name>

 

This allowed EEM to be installed without incident.