Unable to Integrate ServiceNow, get an error - Please check the configuration for ServiceNow(ServiceNow)

Document ID : KB000006901
Last Modified Date : 14/02/2018
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Issue:

While integrating Spectrum with Servicenow, we get an error - Unable to Integrate ServiceNow, get an error - Please check the configuration for ServiceNow(ServiceNow)

Proxy.png

Environment:
Spectrum 10.2.x
Cause:

We get this error if there is a Proxy configured for the browsers. At this point of time, we do not support proxy configuration for this integration.

Resolution:

You will need to have a direct connection to the Servicenow servers for the integration to work. This is being considered as an enhancement in the future releases