Unable to install StandBy server; the installer hangs in the first installation step: "Configuring Service Management common tables"

Document ID : KB000007390
Last Modified Date : 14/02/2018
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Issue:

During StandBy server installation, the installer hangs in the first installation step:

Configuring Service Management common tables

The message found in /tmp/casm/install.log file is the following:

 

INFO [DeployThread: Configuring CA Service Management common tables] [DatabaseManager] trying to persist the information configParameters class com.ca.smsi.installcore.model.SDMConfig value com.ca.smsi.installcore.model.SDMConfig@122513c

Environment:
CA Service Desk Manager 17.0
Cause:

The error is due to an existing lock on al_cdb_configurationparameters db table.

Resolution:

Remove the lock on al_cdb_configurationparameters db table and rerun the installation.

Check with your db Administrator for details about the lock and how to remove it.