Unable to install R12 SP1 SiteMinder Report server due to a java exception.

Document ID : KB000053843
Last Modified Date : 14/02/2018
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Description:

I'm trying to install SiteMinder Report Server R12 SP1 on Solaris 10.

The installation process takes too much time and finishes with the following java exception:

<- Begin
 
ErrorStream:
STDERR:
RETURN_VALUE: 0
Finished.
 
Finished.
#
# An unexpected error has been detected by HotSpot Virtual Machine:
#
#  SIGSEGV (0xb) at pc=0xfa9cfb60, pid=26262, tid=79
#
# Java VM: Java HotSpot(TM) Server VM (1.5.0_03-b07 interpreted mode)
# Problematic frame:
# C  [xiiimp.so.2+0x2fb60]
#
# An error report file with more information is saved as hs_err_pid26262.log
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
#
Abort
 
-> End

Checking the report server installation, the directory size is arround 2.4 GB and seems to be ok.

Solution:

The Java exception is related to the library xiiimp.so which uses the XWindow environment and it suggests a possible compatibility issue with the XWindow emulator used.

To work-around this issue, you can install the report server in console mode:

  1. Remove the failed R12 SP1 Report Server installation as documented in SiteMinder Policy Server Installation Guide, How to Uninstall the Report Server.

  2. Install the R12 SP1 Report Server in console mode as follows:
    $ ca-wamui-12.0-sp1-cr002-sol.bin -i console
    Console and GUI uses the same JVM for installing, but the console mode will not expose the SWING components and hence the XWindow environment will not be used.

    Please note that the report server directory size should be around 3.2 GB.