Unable to install probes on linux robot Error inst_pkg failed

Document ID : KB000099633
Last Modified Date : 01/06/2018
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Issue:
  • Robot manually installed
  • robot appears in IM
  • probe deployment fails
  • following error seen in distsrv.log
distsrv: sockConnect - connect to xxx.xxx.xxx.xxx 48000 failed 10060 
distsrv: nimNamedSession: failed to connect session to xxx.xxx.xxx.xxx:48000 10060 
distsrv: inst_pkg failed: communication error 
distsrv: Error 1 with cdm: inst_pkg failed: communication error

Cause:
  • Distsrv cannot connect to port 48000 on robot
  • The IPtables firewall on the linux robot was blocking access to port 48000
Resolution:
  • Disable IPtables firewall or configure it to allow access to port 48000