Unable to install Common Components - "TMOUT: is read only" Error

Document ID : KB000008524
Last Modified Date : 14/02/2018
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Issue:

We are trying to install Common Components but the installer errors out with the following: 

 

14:18:46 Installation product "ca-lic", version "1.80.0.4"

==========================================================

14:18:46 ++ Call script "/bin/sh ca_lic/prein_calic.sh"

/tmp/LSMEXiRuaeB/ca-lic.d/$CASHCOMP/ca_lic/prein_calic.sh[25]: TMOUT: is read only

14:18:46 !! Script executed with error: 1 Script or command "ca_lic/prein_calic.sh" failed with exit code 1.

Reason:The script or command encountered a problem.

Action:Find further details in the installation log file

/tmp/extract9503182/installer/log/CAWorkloadAutomationAE.log.

 

14:18:46

Terminating install. Reverting changes.

 

14:18:46 ++ Remove files

14:18:46 ++ Files removed successfully

 

14:18:46 ++ Remove directories

14:18:46 ++ Directories removed successfully

 

14:18:46 Job executed with error: 7

Environment:
CA Workload Automation AE r11.3+
Cause:

The TMOUT environment variable is used to automatically log out users after a certain period of inactivity. If the installer cannot temporarily set this environment variable to 0, there is a possibility the user's session may get logged while the installer is running.

Resolution:

1. Check the /etc/profile for the TMOUT environment variable.

2. If it's defined in this file, comment out the line and save the file.

3. Re-run the Common Components installer.