Unable to Install Agile Designer Due to Privileges Error

Document ID : KB000006577
Last Modified Date : 14/02/2018
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Issue:

While trying to install the Agile Requirements Designer (ARD) prerequisites, I am receiving the following error messages.

(During .NET Framework installation)
This security ID may not be assigned as the owner of this object. 

security id error ard install.PNG

(During CodeMeter installation)
You do not have sufficient privileges to complete this installation for all users of the machine. Logon as administrator and then retry this installation.

sufficient privileges error ard install.PNG

Environment:
CA Agile Requirements Designer (ARD)- Agile Designer
Cause:

Based on this error message 'This security ID may not be assigned as the owner of this object', you do not have sufficient privileges to install the prerequisites. You may not have write/create access to the necessary folders. 

CodeMeter is installed as part of the prerequisites (through the ARD installer) and requires admin/write/create access in order to install. This error is usually caused by an environment/rights issues which can be resolved by your internal IT team. 

Resolution:

Please reach out to your internal IT team so that you can be granted admin rights that allow you to install the prerequisites. You may not have write/create privileges to the necessary folders. CodeMeter is trying to install to C:\Program Files (x86)\ and create the new folder 'CodeMeter', which it currently does not have the ability to do with your current access level. 

Additional Information:

If you experience any further issues, please open a support case on https://support.ca.com/irj/portal/newhome or call support at one of these numbers https://www.ca.com/us/services-support/ca-support/contact-support.html.