Unable to import dashboard from Xtraction 14.1 to Xtraction 17.1
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CA Service Desk Manager
CA Service Desk Manager:Release:17.1
CA Service Desk Manager:Release:14.1
XTRACTION FOR CA SERVICE MANAGEMENT:XTR4SM
When attempting to import dashboard from Xtraction 14.1 to Xtraction 17.1, following error appears:
Specified argument was out of range of valid values Parameter name: roots
After discussing with Xtraction/Ivanti development, it was discovered that the export/import feature is not compatible between Xtraction version 2014 and 2017.
Therefore, in order to export/import Xtraction 2014 dashboards into a Xtraction 2017 environment, you will need to upgrade the Xtraction 2014 environment to version 2017.
Documentation regarding upgrading Xtraction can be located at:
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