Unable to get any notification (alert, email, or sms) when creating a new Risk, Issue, or Change Request

Document ID : KB000055138
Last Modified Date : 14/02/2018
Show Technical Document Details
Description:   
 
Unable to get any notification (alert, email, or sms) when creating a new Risk, Issue, or Change Request - Why?
 
Steps to Reproduce:
  1. Create a project
  2. Go to the Risk/Issues tab
  3. Create a new Risk or Issue or Change Request
  4. Fill in the required values
  5. Select an owner with notifications turned on for alert, email or sms (don't select the resource creating the issue or risk)
  6. Click on Submit
  7. Go to the Home Overview page of the resource selected as the owner and look at the Notifications portlet
  8. The number is always 0 for Risk, Issue or Change Request category

 
Solution:
As per design, the creation or update on these records do not send out notifications.
There is a setting on the Administration, Project Management: Settings page where notifications can be enabled for deletion of Risks, Issues, or Change Requests.