Unable to get an SAP job spoollist in WCC

Document ID : KB000094075
Last Modified Date : 02/05/2018
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Issue:
When trying to retrieve the spool list of an SAP job in WCC, the following error is received:

Error: E139011 Agent error response: [R/3 Code: E;064;No authorization to execute the operation]
 
Environment:
Workload Automation AE System Agent with SAP Plug-in
Cause:
The request top retrieve the spool list is sent from WCC to the SAP Agent plug-in. This in turn connects to SAP and invokes the BAPI_XBP_JOB_SPOOLLIST_READ_20 function module.
The error is returned from SAP to the Agent and back to WCC. In short, the default SAP user which is stored on the Agent in the <agent_root_dir>/<sap_destination>.properties file does not have the necessary permissions on the SAP system to run the BAPI_XBP_JOB_SPOOLLIST_READ_20 function module.
Resolution:
Add the missing authorization in the RFC-users profile and/or have your SAP Admins check the user's authorizations for running the BAPI_XBP_JOB_SPOOLLIST_READ_20 function module on the SAP destination.