Unable to generate Summary or Detail web reports when the servicedesk daemon is not started with the Local System Account.

Document ID : KB000026620
Last Modified Date : 14/02/2018
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Question:

Why I am getting following error when attempting to generate a Summary or Detail web report ?

i.e. search for incidents, go to menu Reports, select Summary and you get : 

"Unknown argument -u Usage: C:/PROGRA~1/CA/SERVIC~1/bin/rpt_srv.exe [options] report_template [report_parameters]....."

 

Answer:

The report process checks if the ServiceDesk service is started by the Local System Account. If service is started with a different account, although with the same special rights, the report will fail with the above message.

To get the web reports working then the following setting has to be added in the NX.env file:

@NX_PARADIGMUSER=user_starting_the_service