Unable to generate SOI Drill down reports

Document ID : KB000094728
Last Modified Date : 04/05/2018
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Introduction:
Unable to run SOI drill down reports in Jasper, getting an error as below for all drill down reports

User-added image
Question:
Could not able to run some reports in SOI and getting an error message The report is empty.

Following are some of those Reports: -
Outage Detail Report
Service Health Detail
Service Summary Outage Detail Report
Service_risk_details_subreport
service_health_details_subreport
Environment:
SOI 4.x
Jasper Reports
Answer:
These reports are called as Drill Down reports and they only available for "SOI Administrator" users.
These reports cannot be run directly from Jasper reports. Here is the explanation.

Cause:
The reason for Errors is due to wrong navigation by user. These details reports are a "drill-down report". When user navigate to "drill-down reports" folder and choose a report from that folder this exception may occur. It is not recommended to run the drill-down reports directly as input to drill-down reports will come from main report.

Resolution:
Do not run "drill-down reports" directly as they are supposed to be executed as sub-report of other main report from which they receive the needed parameters.