Unable to find resource task.uss.binaries while upgrade USS

Document ID : KB000098382
Last Modified Date : 29/05/2018
Show Technical Document Details
Issue:
USS 17.1 upgrade failed with the following errors in install.log :
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2018/05/23 13.15.44.067 DEBUG [DeployThread: Applying Unified Self-Service Binary Update(s) : 17.1] [USSPatch] Execute command F:\SDM 17 FRESH\filestore\utils\ApplyPTF\APPLYPTF-64bit.exe /SILENT /OUTPUTFILE=C:\Users\c56972b4\AppData\Local\Temp\casm\Patching\GOA_20180523_131427\USS-17_1_Binary_output_20180523_131544.log /DEBUGFILE=C:\Users\c56972b4\AppData\Local\Temp\casm\Patching\GOA_20180523_131427\USS-17_1_Binary_debug_20180523_131544.log /PTF=F:\SDM 17 FRESH\patches\SelfService\17_1\Binaries\USS-17_1.caz /INSTALLAGAIN /INSTALLNEW /NODE=WN001400 
2018/05/23 13.15.44.069 ERROR [DeployThread: Applying Unified Self-Service Binary Update(s) : 17.1] [PatchUtil] Exception while executing the patch: java.io.IOException: Cannot run program "F:\SDM" (in directory "F:\SDM 17 FRESH\filestore\utils\ApplyPTF"): CreateProcess error=2, The system cannot find the file specified 

2018/05/23 13.15.44.069 ERROR [DeployThread: Applying Unified Self-Service Binary Update(s) : 17.1] [USSPatch] Execute Command Custom Code Failed while reading error stream : java.io.IOException: Cannot run program "F:\SDM" (in directory "F:\SDM 17 FRESH\filestore\utils\ApplyPTF"): CreateProcess error=2, The system cannot find the file specified 
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2018/05/23 13.15.44.101 DEBUG [DeployThread: Applying Unified Self-Service Binary Update(s) : 17.1] [ProgressPage] ProgressPage - Task Error. 
2018/05/23 13.15.44.101 DEBUG [DeployThread: Applying Unified Self-Service Binary Update(s) : 17.1] [ProgressPage] Task Error. TaskID: task.uss.binaries.17.1,Applying Unified Self-Service Binary Update(s) : 17.1 
2018/05/23 13.15.52.476 WARN [DeployThread: Applying Unified Self-Service Binary Update(s) : 17.1] [Messages] Unable to find resource task.uss.binaries.17.1 in bundle com/ca/smsi/installui/resources/ui/configui 
java.util.MissingResourceException: Can't find resource for bundle java.util.PropertyResourceBundle, key task.uss.binaries.17.1 
… 
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Environment:
Unified Self Service 17.1 installation  or upgrade 
Cause:
The space in the folder name "F:\SDM 17 FRESH"   for placing the installation image  is the cause of this problem  here
Resolution:
1. Close out SM installer GUI first 

2. Rename 

    F:\SDM 17 FRESH 

to 

    F:\SDM _17_FRESH 

3. re-invoke SM 17.1 installer GUI to upgrade USS again .