"Unable to establish URC session User name and Password are Invalid".

Document ID : KB000025826
Last Modified Date : 14/02/2018
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Description

This document outlines the procedure to address the "Unable to establish URC session User name and Password are Invalid" error.

Solution

  1. Check if the user has permissions for a URC connection.

  2. Then check if the 'RC Agent' status is 'Unknown' even if the agent is up and running.

  3. If the 'RC Agent' status is 'Unknown' recycle CAF using the following commands and wait for some time:

    caf stop
    caf start.

  4. If recycling CAF does not reset the 'RC Agent' status to 'Running' then do the following:

    caf stop rchost
    ccnfcmda -cmd DeleteParameter -ps itrm/rc/host/managed -pn convertedhostuid
    caf start rchost