Unable to email alarms from OneClick (Legacy KB ID CNC TS24511 )

Document ID : KB000052116
Last Modified Date : 14/02/2018
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If you set the "Email" attribute on the details of a user in OneClick in the Users tab; that email address will be used for the "From" address when that user sends email from OneClick.

Related Issues/Questions:
Unable to email alarms from OneClick
Error Message: May 23, 2007 12:58:17 PM - Error emailing troubleshooter at emailaddress@company.com:
501 Syntax Error In Parameters Or Arguments.


Problem Environment:
Spectrum 8.1
Spectrum 9.0
Spectrum 9.1
Microsoft Windows 2000
Microsoft Windows 2003

Causes of this problem:
SMTP server required value in 'From' field in order to send emails from OneClick and the OneClick user did not have the email address parameter populated

Additional Information:

Some SMTP servers demand that certain parameters such as the 'From' email address are supplied or else the email is rejected.  Setting up the just SMTP parameters in the OneClick admin page does not let the user specify a 'From' field. 

(Legacy KB ID CNC TS24511 )