Unable to edit the ITAM connection: CS Unable to connect to the InfoStore network layer is not available.(DAC0002)

Document ID : KB000008636
Last Modified Date : 14/02/2018
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Issue:

Unable to access ITAM BOXI reports

connection2012.jpg

Environment:
Business Objects 4.1 SP3 Database: 2012
Cause:

 

 

 

 

Resolution:

Step 1 : Install SQL Server Native client on the BOXI server.

Step 2:  Login to Universe Designer -> tools->connections->New connection

a.  Provide a Connection Name.

screen1.jpg

b. Select Microsoft -> MS SQL Server 2012->OLE DB Provider.

screen2.jpg

 

c. Provide the valide user name, Password, Database server name, Name of the Database(ex:MDB)

screen3.jpg

d. Connection PoolMode: "Select Disconnect After Each transaction"

screen4.jpg

e. Click finish to finish the process.

screen5.jpg

 

Step 3 :  File -> Import -> CA IT Asset Manager.

Step 4:   File -> Paramater -> Connection:  Select the connection which is created under Step 2.

              Click on Edit and complete the wizar as per Step2.

screen6.jpg

Step 5 : File -> Save.

Step 6 : File -> Export.