UNABLE TO DOWNLOAD THE REPORTS in PDF PRODUCTION

Document ID : KB000124564
Last Modified Date : 16/01/2019
Show Technical Document Details
Issue:
Receiving error when trying to export custom reports to PDF. 

The error message - 

"The server has encountered an error. Please excuse inconvenience" 

"Error opening input stream from URL: repo:/ca_ppm/resources/fonts/arialbd.ttf" 
Cause:
Font file was missing from Jaspersoft Studio in path : repo:/ca_ppm/resources/fonts/arialbd.ttf
Resolution:
Added arialbd.ttf file to ca_ppm/resources/fonts/arialbd.ttf