Unable to download the Automation Point DVD ISOs with classical download Manager on CA Support Online.

Document ID : KB000046108
Last Modified Date : 14/02/2018
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Issue: 

Getting an (HTTP 403 Forbidden) message when I try to download the CA Automation Point DVD ISO files. How do I resolve this problem and download the files?

Environment:  

CA Customer Support Online accessible via any modern web browser @ http://support.ca.com

Cause: 

This is an unspecified, generic error message that could mean several different things, so it's unknown what caused this problem.

Workaround:

1. You can download the ISO file using the "HTTP via Internet Browser" option. Clicking this link will expose the ISO file, and then you can simply download the file via your browser. 

HTTPViaInternetBrowser.png