Unable to download DevTest installers from support.ca.com

Document ID : KB000116794
Last Modified Date : 02/10/2018
Show Technical Document Details
Issue:
I am trying to download DevTest from support.ca.com/ Download Management and I am getting the following message:
An error occurred while processing your request.
Cause:
When downloading the products we have the option to add multiple components to the cart and download a zip file containing all the added components:

 User-added image


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However, to download a zip file containing multiple components, we need to use the Enhanced Download Manager (CA Recommended) or FTP.

User-added image
Resolution:
If we are not able to use one of these two options, Enhanced Download Manager (CA Recommended) or FTP, then we need to download each component.

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