Unable to Display Google Maps Element in AXA/MAA Admin Console ("This page didn't load Google Maps correctly")

Document ID : KB000032385
Last Modified Date : 14/02/2018
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Problem:

When logging into the AXA/MAA Admin portal one of the following errors displayed.

google maps.png              maa_google_maps_err.jpg

 

Environment:

CA App Experience Analytics (AXA/MAA) any version

 

Cause:

The Google Maps api used in AXA/MAA is restricted to registered hostnames. As this is a new installation the hostname is not registered and thus the elements cannot be displayed.

 

Solution:

Log a support case with CA Support to request the hostname be registered.

 

Additional Information:

  1. Access to the internet is needed for Google Maps functionality to be successful. However that access is required only from the desktop running the browser, not the actual AXA/MAA admin server.
  2. Open Street Maps (OSM) will be used in version 16.3 onwards