There is currently no published fix for this solution. Please raise a support case with CA Support explaining the problem and requesting the test fix T6EE138.
Once you have received the fix you should perform the below steps:
1- stop AMS service
2- install T6EE138
3- update AMS.properties file by setting the parameter dsm_domain_db_password with the encrypted password of ca_itrm_ams user (the below string is for default password NOT_changedR11):
NOTE: if you have changed the password of ca_itrm_ams user please download the Password Encryption Tool with fix number RO72722, encrypt the password and add a backslash before any equals sign in the encrypted string before updating AMS.properties files.
Example of encrypted string:
Encrypted string: pDnPjPmwi2PVDPmhnbruYA==
Updated string for AMS.properties: pDnPjPmwi2PVDPmhnbruYA\=\=
4- start AMS service