Unable to de-authorize a user from the CA Asset Portfolio Management application

Document ID : KB000007752
Last Modified Date : 14/02/2018
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Issue:

We have a process that removes the userid/login from a contact record when a user is terminated.  When we attempt to de-authorize the user in CA Asset Portfolio Management, it does not find the user record and does not remove the user from the authorized users list. 

Environment:
CA Asset Portfolio Management 14.x, any patch level
Cause:

The deauthorize process uses the unique userid/login field to lookup the record.  If it is blank, then it cannot find the proper user. 

Resolution:

Add the userid/login back to the contact, on the contact screen.   Then the de-authorize user process works correctly. 

You can then go back and remove the userid/login field from the record, if desired.