Unable to create PollPortStatus (0X1280a) rule. The Error Observed: "The rule setting 0x1280a is already in use by rule ENABLE LIVE PIPES ON ROUTER LINKS of policy Port Fault Management Policy"

Document ID : KB000009854
Last Modified Date : 14/02/2018
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Introduction:

From the OneClick Console, we are unable to disable the Live Link Alarms, the option is always greyed out. As a result, unable to create PollPortStatus (0X1280a) rule, observing the error

"The rule setting 0x1280a is already in use by rule ENABLE LIVE PIPES ON ROUTER LINKS of policy Port Fault Management Policy"

Background:

Spectrum version 9.3 gradually upgraded to 9.4.3 over the period of time

Environment:
Spectrum version 9.4.3 running on Linux Platform
Instructions:
  1. Restart the OneClick Server
  2. Now, try to disable the Live Link Alarms, the option should not be greyed out to create the PollPortStatus (0X1280a) rule
  3. If this does not resolve the ticket, turn on Debugging on the OneClick Server, restart Tomcat Service. Now, try to disable the Live Link Alarms and upload catalina.out file to the CA Technical Support
  4. For further information on debugging, please refer the below link:
Additional Information:

N/A