Unable to create Java Virtual Machine error when launching User Interface

Document ID : KB000088175
Last Modified Date : 14/04/2018
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Issue:
Error Message :
Java Virtual Machine Launcher
Could not create the Java virtual machine.

When launching the User Interface the splash screen appears for a minute and then displays the above error.

 

Cause:
Cause type:
By design
Root Cause: Out-dated java version
Resolution:
If an older version of Java is being used, such as 6.0, use a newer version of Java, such as 8.0, and then relaunch the UserInterface.

Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
N/A