Unable to create a new launch "Unable to get numlanc"

Document ID : KB000086968
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
Error in the popup window on the Univiewer Console:
#####################
On environment [*****/*****/X]
New Run on <Nodename>
Unable to get numlanc
#####################  

Patch level detected:Dollar Universe 5.6.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :When trying to create a new launch in the "job runs " view via the Univiewer Console, a popup error message appears and it's impossible to create the new launch.
Environment:
OS: Windows Server 2003
OS Version: All OS
Related configuration item(s): Univiewer Console 6.X
Cause:
Cause type:
Configuration
Root Cause: This is related to a corruption of the *.idx file of Dollar Universe following a bad reboot of the node.
Resolution:
Apply twice an offline reorganization in order to recreate the index files of Dollar Universe:
-Stop your $U company
%UXMGR%/uxshutdown

-Make sure all services related to $U are down

-Run an offline reorg with the following command:
%UXMGR%/ux_vrf_rgz_rst >reorg.log

-Run an offline reorg again with the following command:
%UXMGR%/ux_vrf_rgz_rst >reorg.log

-Restart your company
%UXMGR%/uxstartup

Fix Status: No Fix
 
Additional Information:
Workaround :
N/A