Unable to contact SQL Server During New Install of Web Viewer 11.5

Document ID : KB000004228
Last Modified Date : 14/02/2018
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Issue:

Unable to complete the install of Web Viewer 11.5 on WIN2008 because the connection to SQL fails.

Cause:

Web Viewer does not allow you to enter the port number of SQL Server during the install.  It automatically uses the default port of 1433.

Resolution:
The port must be specified in the ODBC layer.  Use the odbcad32 utility under SYSWOW64 to update the port before restarting the install.