"Unable to connect to the agent [Machine_name] (PEC ec=10060)" and ec=10065

Document ID : KB000047351
Last Modified Date : 14/02/2018
Show Technical Document Details

Issue:

Unable to perform file operations (checkin/out) against external harvest agent

SCENARIO from external client computer

Open web browser IE

Login to Harweb

Attempt to checkout and getting "Unable to connect to the agent [Machine_name] (PEC ec=10060)" and ec=10065

NOTE:

-All is ok when SAME external CLIENT box is connected through VPN

-no firewall rules in place

-Name resolution not working between Harweb and external harvest agent box (except when using VPN, of course)

Environment:

Harvest 12.5 –broker and harweb- all in one win2008r2

External client computer running Harvest 12.5 agent x64

Resolution:

Unfortunately and due to product architecture, we need to be able to have broker contacting agent to be able to use Harvest.

Harweb provides access to the broker through the http connection. However, it does not provide checkin/out functionality to harweb endpoints (clients).

If you connect to Harweb from the machine that is off the domain you will not be able to checkin/out to that machine.

Additional Information:

As always, please contact CA Technologies support for CA Harvest Software Change Manager if you have further questions.