Unable to connect to NAC using ASAP

Document ID : KB000046850
Last Modified Date : 14/02/2018
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Issue/Problem/Symptoms: 

Unable to connect to NAC using ASAP UI after applying cumulative patch 6.2 Build 3029 when using secure UI communication.

The ASAP ui is launched but is not able to connect after entering the user and password .

Environment:  

RA 6.2

Cause: 

The upgrade is replacing all the jar files in the following directory

ReleaseAutomation_home/webapps/nolio-app/apps/v2.0.0/lib 

This also include the custom-truststore.jar created during the secure communication setup .

Resolution/Workaround:

Restore the custom-truststore.jar from

RA_home/backup/RA620cumulativeb3029_26518298337708185/webapps/nolio-app/apps/v2.0.0/lib/custom-truststore.jar

to the following directory .

RA_home/webapps/nolio-app/apps/v2.0.0/lib 

Restart the nolio service

On the client close all browser and the ASAP UI , clear the java cache using  javaws -uninstall .

Download a new asap.jnlp and use this to start the ASAP UI .