Unable to connect to AWA Automation Engine on AWS

Document ID : KB000096873
Last Modified Date : 17/05/2018
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Issue:
Unable to access QA environment both through Web and Java clients.  Down for 12 hours.
Environment:
Amazon Web Services (AWS)
Cause:
Network policies.
Resolution:
Resolved externally:

The Network Administrator updated the AWS network policies to allow traffic to AWA's Automation Engine.