Unable to connect to ALM REST service in Agile Designer due to screen being greyed out

Document ID : KB000004478
Last Modified Date : 14/02/2018
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Issue:

When trying to connect to ALM REST service, I am not seeing any error message and the screen becomes greyed out and unusable. We have HP Application Lifecycle Management (ALM) version 11.5. 

Steps to reproduce issue:

  1. In Agile Designer, under the 'Toolbox Dock' on the left hand side panel, click on the 'Connectors' tab.
  2. Click on the 'ALM - Provides Integration functionality for ALM' option.
  3. In the 'Connectors Dock' on the right hand side panel, enter in your HP ALM URL, Username, Password, and click 'Login'.

Expected result: I am logged into ALM.
Actual result: The connector view is greyed out, a 'waiting' spinner stays on the screen, and there are no error messages. 

Environment:
CA Agile Requirements Designer (ARD)- Agile Designer and HP ALM
Cause:

This is a known issue with ARD 2.2. It has be fixed in the ARD 2.3 GA release. 

Resolution:

Upgrading to ARD 2.3 will resolve this issue. Please note that the only supported versions for HP ALM with ARD 2.3 are 11.5, 12, 12.2, and 12.5.

Here is some more information on using the HP ALM REST service with ARD:https://docops.ca.com/ca-agile-requirements-designer/2-3/en/exporting-and-importing/connect-to-hp-quality-center-rest 

If you are using ARD 2.2 and are unable to upgrade to ARD 2.3, support will be able to provide a patch to you. We have patches available for HP ALM versions 11, 11.5, and 12.0. Here are steps on how to receive a patch:

  1. Open a support case by going to https://support.ca.com/irj/portal/newhome or calling CA Customer Care at one of these numbers http://www.ca.com/us/company/contact-us.html.
    • Please include a reference to this knowledge document, TEC1211478.

  2. Support will provide a patch and upload it to the support case. Here are instructions on how to download the patch:
    • Login to https://support.ca.com/irj/portal/anonymous/newhome 
    • Hover over the 'Case Management' icon and choose 'View Cases' from the list that appears. 
    • Enter in the support case number in the search field text box.
    • Click the 'Go' button. 
    • Click on the case number from the results list. 
    • Click on the 'File Attachments' tab. 
    • Choose the 'File Transfer Using Thin Client' option. 
    • Click on the 'files_from_CA' button.
    • Choose the file you need to download. 
    • Click the 'Download' button. 

  3. Apply the patch using these steps:
    • Take a backup copy of your ARD directory folder and place it outside the GridTools folder. The default location for that is C:\Program Files\Grid-Tools\AgileDesigner.
    • Execute the setup_AgileDesigner_2.X.XXX.XX.exe file that you downloaded. This will be an installer. Go through the installation steps until finished.
    • Restart Agile Designer by either double clicking on the icon on your desktop, or by going to C:\ProgramFiles\Grid-Tools\AgileDesigner and double clicking on the AgileDesigner.exe. 
    • Re-test connecting to the ALM REST connector.
Additional Information:

If you experience any issues, please open a support case by going to https://support.ca.com/irj/portal/newhome or calling CA Customer Care at one of these numbers http://www.ca.com/us/company/contact-us.html