Unable to connect Primary HUB after robot upgrade to robot_update7.92_HF11 or robot_update7.93 GA

Document ID : KB000008840
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Unable to connect Primary HUB after robot upgrade to robot_update7.92_HF11 and no controller log is created.

Environment:
Any UIM environment with robot 7.x
Cause:

For some reason the environment path is not able to reply to the robot update

You will see the robot folder like this with new robot version on the end of the file name

version extension.jpg

if you go to the file:

robot_shared_libs_rename.log

And you just able to see the message:

ECHO is off

echo off clean.jpg

This mean some issue on the LInux or windows environment path.

On the success robot update you will able to see the rename on the robot_shared_libs_rename as below:

Echo off renamed.jpg

And the robot folder should look like this.

Right name.jpg

Resolution:

renamed this tree files from:
controller_ext.exe.7.92
module_loader.dll.7.92
nim_shared.dll.7.92

version extension.jpg

To

controller_ext.exe
module_loader.dll
nim_shared.dll

Right name.jpg

 If you install version 7.93 you will see 7.93 and so on.