Unable to configure certain CA Service Desk Manager (CA SDM) options via OPTIONS MANAGER.
For example, attempting to install the AREA_DEFAULTS option from ADMINISTRATION-> OPTIONS MANAGER-> REQUEST_MGR results in the following error:
When configuring certain CA SDM options, the CA SDM application reads OOTB files from the NX_ROOT\bopcfg\options directory.
If this folder does not exist or the necessary files not present, then Options Manager will not function correctly.
NOTE: As a best practice, it is not advisable to modify OOTB files in the NX_ROOT\bopcfg\options directory.
A known 'good copy' of the NX_ROOT\bopcfg\options directory needs to be restored from one of the following methods:
- NX_ROOT\bopcfg\options directory File System backup/restore
- Copy from a working CA SDM environment at the SAME release and patch level
- Contact CA Support and open a support issue