Unable to capture Host Configuration

Document ID : KB000005867
Last Modified Date : 26/12/2018
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Issue:

When using the Network Configuration Manager to capture host configuration, the below error is observed:

ncm error.PNG

Cause:

The end device may not be supported (or) performing a diff on large files is causing the failure

Resolution:

The end device may not be supported. Please capture the System Object Identifier of the end device from the OneClick Console as below and check if the device is supported or not, referring the links provided under Additional Information.

sysoid.png
 
If the device is not supported, you could also use the Network Configuration Manager Extension Utility to extend Network Configuration Manager to additional devices and vendors referring the link under Additional Information

 

If the device is supported, perhaps, performing a diff on large files is causing the failure, please refer the below link for further information:

https://comm.support.ca.com/kb/Unknown-failure-when-performing-an-NCM-TFTP-Capture/KB000046224

Additional Information:

Please reference the "Devices Supported by Network Configuration Manager" section of the documentation for more information on the devices supported by NCM.

https://docops.ca.com/ca-spectrum/10-3-0/en/managing-network/network-configuration-manager/devices-supported-by-network-configuration-manager

Please reference the "Network Configuration Manager Extension Utility" for more information on using the extension utility for NCM:

https://docops.ca.com/ca-spectrum/10-3-0/en/managing-network/network-configuration-manager/network-configuration-manager-configurations/network-configuration-manager-extension-utility