Unable to capture Host Configuration

Document ID : KB000005867
Last Modified Date : 14/02/2018
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Issue:

When using the Network Configuration Manager to capture host configuration, the below error is observed:

ncm error.PNG

Environment:
Spectrum 9.x, 10.x running on all supported platforms
Cause:

The end device may not be supported (or) performing a diff on large files is causing the failure

Resolution:

The end device may not be supported. Please capture the System Object Identifier of the end device from the OneClick Console as below and check if the device is supported or not, referring the links provided under Additional Information.

sysoid.png
 
If the device is not supported, you could also use the Network Configuration Manager Extension Utility to extend Network Configuration Manager to additional devices and vendors referring the link under Additional Information

 

If the device is supported, perhaps, performing a diff on large files is causing the failure, please refer the below link for further information:

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1991338.html

Additional Information:

Please refer the below links on Devices Supported by Network Configuration Manager running on:
=============================================================

Spectrum 9.4.x:

https://docops.ca.com/ca-spectrum/9-4-1-to-9-4-4/en/managing-network/network-configuration-manager/devices-supported-by-network-configuration-manager

Spectrum 10.0:

https://docops.ca.com/ca-spectrum/10-0/en/managing-network/network-configuration-manager/devices-supported-by-network-configuration-manager

Spectrum 10.1.x:

https://docops.ca.com/ca-spectrum/10-1-to-10-1-2/en/managing-network/network-configuration-manager/devices-supported-by-network-configuration-manager

Spectrum 10.2:

https://docops.ca.com/ca-spectrum/10-2/en/managing-network/network-configuration-manager/devices-supported-by-network-configuration-manager


Please refer the below links for information on Network Configuration Manager Extension Utility running on:
===================================================================

Spectrum 9.4.x:

https://docops.ca.com/ca-spectrum/9-4-1-to-9-4-4/en/managing-network/network-configuration-manager/network-configuration-manager-configurations/network-configuration-manager-extension-utility

Spectrum 10.0:

https://docops.ca.com/ca-spectrum/10-0/en/managing-network/network-configuration-manager/network-configuration-manager-configurations/network-configuration-manager-extension-utility

Spectrum 10.1.x:

https://docops.ca.com/ca-spectrum/10-1-to-10-1-2/en/managing-network/network-configuration-manager/network-configuration-manager-configurations/network-configuration-manager-extension-utility

Spectrum 10.2:

https://docops.ca.com/ca-spectrum/10-2/en/managing-network/network-configuration-manager/network-configuration-manager-configurations/network-configuration-manager-extension-utility