Some users with Admin settings are getting:
1. "Unable to authenticate" CA PC logins
2. "You no longer have access to this Tenant Group" after logging in.
This issue was caused by CAPC timing out while waiting for a reply from the LDAP server.
The steps to debug this are:
Copy /opt/CA/PerformanceCenter/sso/webapps/sso/configuration.jsp to .original
and change "boolean troubleshoot = false;" to "boolean troubleshoot = true;"
No restart should be needed.
Login to see the messages.
once someone gets an error, capture the text and paste to save it.
Could not obtain a DirectoryContext.
javax.naming.CommunicationException: <LDAP_Server>:3268 [Root exception is java.net.ConnectException: Connection timed out (Connection timed out)]
Once the error is validated, work with your LDAP team to determine what is causing the timeouts.
replace the original file to disable the debug