Clarity PPM: Modern UX Timesheets - Unable to adjust or edit timesheets

Document ID : KB000072261
Last Modified Date : 05/02/2019
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Issue:

When navigating to the modern UI Timesheets and attempting to adjust/edit a timesheet, there is a red error that appears: 'Update failed for time entry'

 User-added image

Cause:

Because the extra layer of obtaining and displaying data in the Modern UX is different, the error message is generic.

More details on the reason for the error can be found in the app-ca logs. An example of an error would be: 

ERROR 2019-02-05 09:38:59,940 [http-nio-14001-exec-6] rest.validation (clarity:admin:PPM_REST_API) ExceptionInfo ::  Could not update resource. Resource name: timeEntries. Error code: timeadmin.timeentry.api.TASK_NOT_OPEN_FOR_TE Error message: TMA-1026: The task is not open for time entry.

Resolution:

When attempting to adjust or edit a timesheet in the modern UI, make sure the following conditions are met: 

  • Resource is "Open for Time Entry"
  • Project is active
  • Project Team staff is "Open for Time Entry"
  • Project Task is "Open for Time Entry"
All of the above criteria do not have to be met to be able to adjust/edit a timesheet in the Classic UI. The discrepancy between the Classic and Modern UI timesheets is being investigated by engineering via DE46326.