Unable to add task to timesheets or create a manual timesheet in new UX

Document ID : KB000100019
Last Modified Date : 06/07/2018
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Issue:
In the new UX (User Experience) some users are unable to add tasks to timesheets or create manual timesheets. These users receive an error 'Unable to retrieve items to add to timesheet'.

Steps to Reproduce: 
1. Log in to the CA PPM New UX as the user with the issue
2. Click on the New UX Timesheets icon 
3. Click on the timesheet for the time period of April 15 to April 21 
4. Click the +Work button 

Expected Results: Should be able to add task to timesheet 
Actual Results: The message 'Unable to retrieve items to add to timesheet' occurs 
 
Cause:
This issue is caused by DE41169
Resolution:
Please contact CA Product Support for assistance to resolve this issue as it may require a change that would need to be reviewed by our Sustaining Engineering team. 
Additional Information:
Reference KB000093171 - What are the known New User Experience (UX) defects?
Reference KB000093166 - Where can I find New User Experience (UX) knowledge documents?