Unable to add a new scoreboard node

Document ID : KB000006107
Last Modified Date : 14/02/2018
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Issue:

When trying to add a new scoreboard node I get message:

"The scoreboard has reached the maximum number of nodes and folders; additional items are not permitted."

But no errors in stdlog.

scoreboard_limit.jpg

Environment:
CA Service Desk Manager 14.1CA Service Desk Manager 12.9
Cause:

 Out of the box, there is a maximum number of scoreboard entries, the default value is 200.

Resolution:

There is an environment variable which can be defined to modify the out of the box limit.

The variable is called:

NX_SCOREBOARD_ENTRY_LIMIT

You could consider to set this variable with a lower value in case you need to keep under control the number of scoreboard entries added by Analysts as per the performance impact.

The variable is included as one of the options in the Option Manager (SDM web interface - Administration Tab).