unable to add a field to the global configuration contact section

Document ID : KB000072698
Last Modified Date : 08/03/2018
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Best practice on adding new fields to configuration forms. 
Best practice tips on how to use 'add existing fields' and when to use the magnifying glass inside a configuration forms 'blue box' to configure searches.  
CA IT Asset Manager, any release level
CA Asset Portfolio Management, any release level
CA Service Management, ARGIS, any release level
To add a new field (that already exists in the system) to an asset global configuration, use the 'add existing fields' link and select the appropriate existing field.  
For example, if you want to add additional contact fields, then select 'add existing fields' link, then select 'Contact' and locate the specific field.

To configure the search fields that appear in the blue boxes on a global configuration, use the magnifying glass icon in the blue box field.
New search fields will appear on the objects 'select' list. 
Additional Information:
More information on configuring the user interface can be found in the online documentation: