Unable to acknowledge or assign alarms in USM

Document ID : KB000007646
Last Modified Date : 14/02/2018
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Issue:

There may be several problems - 

Unable to acknowledge or assign alarms in USM

Alarm List in USM will not populate with data

com.firehunter.ump.exceptions.DataFactoryException : (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher' <followed by a stack trace>

Environment:
UIM 8.51 or UIM 8.51 SP1Also happens in UIM 8.47 and UIM 8.5Problem typically appears after an install or a product update/upgrade
Cause:

First, check to see if the ace probe is present on the Primary Hub. For some reason, sometimes this probe is not deployed.

If the ace probe is there, stop the ace probe, stop the trellis probe, remove the ace probe, and then proceed with the following: 

OR - 


Found ace probe was not installed which caused trellis to have issues. 

 

Note: The ace probe is a required core probe.

Resolution:

This process assumes the ace probe is either not present or has been removed.

1. Deploy ace probe and restart trellis. 

2. Disable ems, and usm window now works. 
3. Delete ems probe and move ems probe folder to desktop(as a backup). 
4. Deploy new ems probe 
5. Log out of ump 
6. Log into ump 

Test USM for loading and clearing alarms.