Unable to Access System from Primary Cluster Node

Document ID : KB000108122
Last Modified Date : 26/09/2018
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Issue:
When attempting to Access any system from Primary Cluster Node any PAM End-User get's the following error:

Timeout:200 error message

If the same PAM End-User:
  • Attempts to access the same device from secondary cluster memory, they access the device just fine.
  • If they turn off the cluster, than both the master and secondary both work.
  • If they swap the secondary with the master, the new master experiences the timeout error
Environment:
PAM 3.2 in a Multi-master Cluster
Resolution:
Please open up a Support Case with CA Support requesting Hotfix CAPAM_3.2.0.08