Unable to access system after DB runs out of space.

Document ID : KB000089121
Last Modified Date : 14/04/2018
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Issue:
Affects Release version(s): null

Unable to access system after DB runs out of space.
Resolution:

Symptoms

This requires all three symptoms to be in place:

* Unable to connect via any UI as any user.
* System shows as active.
* The server the database is on gives a low space (or no space) warning.
---- After adding space, the system still shows the above issues.


Cause

Once the DB has ran out of space to perform its transactions, the message queues can become unstable.


Resolution

A restart of the system is required. If this does not resolve the issue fully, a cold start with a truncation of the DB Tables (these statements can be provided by Automic Support) will be necessary.