Unable to access IAM CS Management Console

Document ID : KB000005156
Last Modified Date : 14/02/2018
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Issue:

When trying to access IAM Connector Server Management console (http://JCS_FQDN:20080/main) - a blank page is seen, instead of the expected login page

Environment:
Identity Manager - Java Connector Server 12.6 (any SP)Identity Manager - Java Connector Server 12.5 (any SP)
Cause:

Different causes, on the server side (inconsistent state) as well as client side (browser incompatibility)

Resolution:

To restore access to the IAM Connector Server Management Console, please try the following:

1. To eliminate browser related issues (such as security restrictions etc) - try a different browser (FireFox, Chrome) or a different desktop all together. You might want to switch on browser developer mode (F12 - Network tab) to see whether it is able to correctly route to the hostname used in the URL.

2. To eliminate server inconsistent state, try to restart the Java Connector Server (JCS) and once verified it is up and running, try accessing IAM Connector Server Management Console again

3. If previous steps are not helping in gaining access to IAM Connector Server Management Console, the following should be attempted:

- Stop JCS Service
- Delete the following folders
..\Connector Server\Data\activemq
..\Connector Server\data\cache
..\Connector Server\data\derby
..\Connector Server\data\port
..\Connector Server\jcs\data\jdbm\etasa
..\Connector Server\jcs\data\jdbm\SA Configuration
- Start JCS Service

Try accessing IAM Connector Server Management Console again