Unable to access eHealth OneClick or Web UI

Document ID : KB000031348
Last Modified Date : 14/02/2018
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Unable to access eHealth web UI or OneClick. Web UI redirects to standard Apache page.


eHealth 6.2.2 through



Check to make sure that an OS patch did not update Apache.  If the OS patch updated Apache, it will override eHealth's httpd file located in /etc/init.d/httpd.  The eHealth httpd file will include eHealth type variables such as the ones shown below, whereas the default Apache httpd file will not.


NH_HOME="/opt/ehealth"; export NH_HOME
LM_LICENSE_FILE="/opt/ehealth/lmgr/license.dat"; export LM_LICENSE_FILE
NH_HOME="/opt/ehealth"; export NH_HOME
NH_USER="ehealth"; export NH_USER
NH_WWW_DIR="/opt/ehealth/web"; export NH_WWW_DIR

The following steps may require reaching out to your system admin for assistance. 
Run the following to see if there is a backup of the original/eHealth httpd.

cd /etc/init.d/
ls -la |grep httpd

-rwxr-xr-x 1 root root 3523 Aug 14 2013 httpd
-rwxr-xr-x 1 root root 5942 Jun 24 17:50 httpd.rpmsave
lrwxrwxrwx 1 root root 22 Jun 24 17:50 httpd.sh -> /etc/rc.d/init.d/httpd

Once you find the backup you must stop eHealth httpd/tomcat, then replace the file and start httpd.

/etc/init.d/httpd stop
mv /etc/init.d/httpd /etc/init.d/httpd.OSPatch
cp /etc/init.d/httpd.rpmsave /etc/init.d/httpd
/etc/init.d/httpd start