Unable to able to delete custom or existing forms

Document ID : KB000013537
Last Modified Date : 14/02/2018
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Question:

How to delete a custom or existing forms within Catalog environment

Environment:
CA Service Catalog R12.9CA Service Catalog R14.1
Answer:

Catalog forms CANNOT be deleted in following conditions:

1. If it is a out of the box system form ( Product specific forms). 

2. If that specific form has any active request running in the system. 

Rest of the other scenario form can be deleted.