UMP\USM error com.firehunter.ump.exceptions.DataFactoryException : java.lang.RuntimeException: (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher'

Document ID : KB000100785
Last Modified Date : 11/06/2018
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Issue:
  • Trying to load USM portlet in UMP
  • receive following error
com.firehunter.ump.exceptions.DataFactoryException : java.lang.RuntimeException: (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher' 
Please check the log for more information. 
Stack Trace: 
(1) error, java.lang.RuntimeException: (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher': (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher' 
at com.nimsoft.events.client.EmsClient.handleServiceException(EmsClient.java:778) 
at com.nimsoft.events.client.EmsClient.getInvalidAlarmsFromService(EmsClient.java:151) 
at com.nimsoft.events.client.EmsClient.getInvalidAlarmIds(EmsClient.java:133) 
at com.firehunter.usm.alarms.EmsAlarmProvider.getInvalidAlarmIds(EmsAlarmProvider.java:602)
Cause:
  • The NIS-Bridge has been deactivated
    • NIS-Bridge duplicates alarms from the NAS db to the UIM DB
    • USM relies upon NIS-Bridge in order to access the alarms data and if the bridge is disables this erorr is generated
Resolution:
  • Activate the NIS-Bridge